All Systems Operational

Uptime over the past 90 days. View historical uptime.
Metal Pay Application Operational
Metal Pay (iOS) Operational
Metal Pay (Android) Operational
Account Verification/Upgrade Operational
Cryptocurrency Services Operational
Deposits Operational
Transactions Operational
Withdrawals Operational
Transaction Nodes Operational
Fiat Currency Services Operational
Deposits Operational
Transactions Operational
Withdrawals Operational
Market Orders Operational
Metal Pay Client Services Operational
Email Operational
Live Chat Operational
Knowledge Center Operational
Infrastructure Operational
Backend Services Operational
Metal Pay Connect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 1, 2026

No incidents reported today.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Metal Pay Account Verification Issues
Resolved - This incident has been resolved.
Sep 25, 10:33 PDT
Investigating - We are currently investigating an issue affecting account verification (KYC) in Metal Pay. Some users may experience delays or be unable to progress through the verification process.

Our team is actively investigating the issue and working to restore normal functionality.

We will provide additional updates as more information becomes available.
Sep 25, 00:58 PDT

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Metal Pay Transaction Delays
Resolved - Thank you for your patience and understanding while our team investigated and worked to resolve this issue.

All features and services are now fully enabled and operational.

If you experience any issues or have any questions, please feel free to reach out to our Client Services team. We’re here to help. Thank you again for your patience and continued support.
Sep 18, 14:52 PDT
Update - Our team continues to make progress on the final steps required to fully restore crypto deposits and withdrawals. All other services remain operational, and user accounts and funds remain safe and secure.

We are now in the final stages of the restoration process and expect to complete the remaining work very soon. Pending deposit and withdrawal transactions will be processed once services are fully restored, and there is no need to resubmit any existing requests.

We appreciate your continued patience and understanding while we complete this work. We will provide another update as soon as crypto deposits and withdrawals are fully restored.
Sep 17, 10:23 PDT
Update - Thank you for your continued patience while we worked to resolve the issue. All services are now operational, with the exception of crypto withdrawals. Pending and new crypto withdrawal requests will be processed/fully enabled very soon. We appreciate your additional patience and understanding as we complete this final step.

Please continue to follow our Status Page for the latest updates, and contact our Client Services team if you have any questions or need further assistance.
Sep 15, 11:52 PDT
Identified - The team is actively working to resolve the ongoing investigation, which will allow us to process pending transactions very soon. Please refer to the Status Page for future updates, and feel free to contact the Client Services team if you have any further questions or inquiries.

Thank you for your patience.
Sep 14, 11:07 PDT
Investigating - We are currently investigating reports of transaction issues affecting some users on Metal Pay.

User accounts and funds remain safe and secure. Our team is actively working to resolve the issue and will provide further updates as more information becomes available.

Thank you for your patience.
Sep 12, 14:44 PDT

Sep 17, 2026

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